Policies, Terms and Conditions:

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Refunds, or Exchanges, for Engraved Items

We will engrave each Sword, or Sword Display, exactly as you request, using images that you supply via email, fax, or USPS. We cannot honor requests for refunds, or exchanges, of engraved items, unless the actual engraving is other than the image you submitted.

SHIPPING and HANDELING

Most of the items sold on this website are custom made, and you must normally allow up to two weeks for shipment. We will be happy to honor your request for expedited shipment; however that will only speed up the actual shipping time. If it is important that your order be completed, and shipped, sooner than two weeks, arrangements can be made for “Rush Orders”. Rush Orders may require a reasonable additional charge.

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